Privacy Policy

The website (hereinafter “website”) is operated by Hematool Association, a not-for-profit entity established under the laws of Switzerland with its domicile in Basel, Switzerland (“Hematool Association”, “we”, or “us”). Hematool Association is the data controller.
When you contact Hematool Association, whether using this website or via e-mail or telephone, personal data is usually collected. This is information that you give us, such as your name or e-mail address, via the registration form. However, personal data also includes purely technical data, such as an IP address, which is automatically collected when you visit our website.  
This Privacy Notice explains how we process personal data that we collect during our relationship with you and how you can exercise your rights. In doing so, we comply with the Swiss Federal Act on Data Protection (FADP) and other data protection regulations that may be applicable. 
Please note that this website is intended for medical professionals. 
We may change or update this Privacy Notice from time to time in response to changing legal, regulatory, or operational requirements and post a new Privacy Notice on this website, thereby revising the Last update date at the top of this page. 
By continuing interacting with us via our website, and/or using Hematool, or other channels as described above, you agree with the terms of this and any new Privacy Notice. We invite you to carefully read this Privacy Notice. 
If you have any questions regarding the processing of your personal data or this Privacy Notice, please contact us as described in section VI. 


I. Collection and purposes of the data processing
1.    Personal data that is automatically collected when you visit our website
When you visit our website, Hematool Association automatically records information sent to our website by your browser. This information may include your IP (Internet Protocol) address, browser type, and language settings, referring or exit pages, information on how you interact with Hematool or links on Hematool, domain names, landing pages, mobile carrier, device type, your web request, or other similar information.
This data is processed in our legitimate interest to enable the use of our website (connection establishment), to permanently ensure system security and stability, investigate or prevent misuse, unauthorized access or illegal activities, to diagnose and solve technical problems, to defend against attacks on the infrastructure, to perform analyses on the occasion of cyber-attacks and to compile visitor statistics, analysing and aggregating metrics such as total number of users, and demographic patterns. 
2.     Personal data collected via cookies, analytics tools, and web beacons
Cookies: To make your visit to the Hematool Association website more comfortable, cookies are automatically installed on your computer to identify your browser or device. A cookie is a small text file that is sent to your computer or automatically stored on your computer or mobile device by the web browser you use when you visit our website. 
These technically necessary cookies are required to make the website usable by enabling basic functions such as page navigation and remembering information, such as your language selection. They are processed due to our legitimate interest in the economic operation of this website and its optimization. 
You can deactivate this function yourself on your computer in the browser settings and delete the cookies stored there. However, if you block cookies, certain functionalities may no longer be guaranteed. For more information about cookies, including how to manage, reject and delete cookies, please visit
We only use other cookies with your express consent and in accordance with our Cookie Policy ( 
We use services and programs to determine how our online offering is used. In this context, we can, for example, measure the success and reach of our activities and operations as well as the effect of third-party links to our website. We can also, for example, test and compare how different versions of our online offering or parts of our online offering are used ("A/B test" method). Based on the results of the success and reach measurement, we can in particular correct errors, strengthen popular content or make improvements to our online offering.
When using services and programs to measure success and reach, the Internet Protocol (IP) addresses of individual users must be stored. IP addresses are always shortened ("IP masking") in order to follow the principle of data minimization through the corresponding pseudonymization and thus improve user data protection.
When using services and programs to measure success and reach, cookies may be used and user profiles may be created. User profiles include, for example, the pages visited or content viewed on our website, information on the size of the screen or browser window and the - at least approximate - location. In principle, user profiles are only created in pseudonymized form. We do not use user profiles to identify individual users. Individual third-party services with which users are registered may be able to assign the use of our online offering to the user account or user profile with the respective service.
We use in particular Matomo ( Success and reach measurement; Provider: Matomo (free open-source software); Data protection information: Use on our own server infrastructure and with pseudonymized Internet Protocol (IP) addresses,

3.    Personal data provided by you
3.1     Creating a user account

To access the information via the website, you need to first create an account. For this purpose, we ask you to complete the online form and provide your first and last name, the institution you work for, your specialty, and your email address. All these informations are not made public. Further, you need to select a username with special characters as indicated in the online form. You are obliged to only make correct statements. 
We use this information to create your account. Your email address is needed in the case that you need to be contacted about your account, to share relevant changes and news linked to Hematool and/or Hematool Association, and for opted-in notifications as well as for resetting your password. The username is needed to log in. 
3.2     Log-in and password reset
To log in, you need to provide your username and your password. We need this information for identifying that you are entitled to access the medical information based on your registration. If you forget your password, you can reset it by sending us your username or email address. 
3.1     Creating a personal profile
We ask to enter basic information about our users in order to access the content of Hematool. Hematool is explicitly intended for medical professionals.
3.2    Responding to your requests and complaints
Requests and complaints are processed after users contact us through the e-mail address 
3.3    Complying with legal obligations applicable to Hematool Association
Hematool Association is a not-for-profit entity established under the laws of Switzerland with its domicile in Basel, Switzerland. Personal data will be further processed or disclosed only if required by local legislation


II. Data sharing and transmission abroad
We will only disclose your profile data and other information that is automatically collected when you visit the website or that you provide to us, to third parties for the purposes outlined in this Privacy Notice if we have a legitimate interest in doing so, if there is a legal obligation or permission, if the disclosure is necessary for the assertion, exercise or defence of legal claims or for the processing of contracts and business activities, or based on your consent. These third parties include in particular: 

  • Service providers, including IT service providers for hosting our website and IT support, back-up services to prevent data loss. We have assessed these service providers and contracts were concluded with them to ensure that your data is only processed for us in the context of order processing. 
  • Law enforcement authorities in the event of legal measures or proceedings, as well as our tax advisors, auditors, and attorneys for the purpose of exercising our rights and legal obligations.
  • Third parties in the event of a change of ownership.

Most of these recipients are in Switzerland, some in the Ukraine. If a transfer of personal data to a country outside the EU, which does not ensure adequate data protection, such as Ukraine, is envisaged, such a transfer will only take place if it has been ensured that appropriate measures have been taken to protect your personal data. These measures include the conclusion of EU standard contractual clauses that have been recognized by the Swiss Federal Data Protection and Information Commissioner, taking into account the necessary Swiss adaptations and amendments. 
Please note that the Internet is generally not regarded as a secure environment, and information sent via the Internet (such as to or from Hematool or via electronic message) may be accessed by unauthorized third parties, potentially leading to disclosures, changes in content, or technical failures. Even if both sender and receiver are in the same country, information sent via the Internet may be transmitted across international borders and be forwarded to a country with a lower data protection level than exists in your country of residence. Despite Hematool Association’s efforts, you acknowledge that no method for electronic transmission and storage is fully safe, and Hematool Association cannot ensure or warrant the absolute security of information stored on or transmitted through Hematool. In the unlikely event that personal information is compromised as a result of a malicious attack or breach of security, Hematool Association will promptly notify those persons whose information has been compromised. 

III. Your rights regarding your personal data
You have the right to request information free of charge about the scope and content of the personal data that Hematool Association stores about you. In addition, you have the right to have your data corrected if it is incorrect and to request the restriction of the processing of data that is too extensive. Furthermore, you can request the deletion of personal data that has been processed unlawfully or stored for too long, unless there is a legal obligation to retain the data or another legal reason for its continued storage (e.g., an ongoing contract). In addition, under certain circumstances you have the right to request the transfer of the data you have provided to you or a third party (data portability). 
If we process your personal data based on our legitimate interest, you have the right to object to this processing. 
Please note that these rights are not absolute, and we reserve the right to enforce any limitations provided by law on our part. 
To exercise your rights, please contact us at the contact address below. Please note that to prove your identity, we reserve the right to request a copy of your identification and, if necessary, further information.
IV. Data security
We take appropriate technical and organizational security precautions to protect personal data from unauthorized access and misuse. 

V. Retention period of personal data
Unless otherwise provided in this Privacy Notice, we process and store personal data that we collect in the course of our activities described in this Privacy Notice for as long as and to the extent necessary to fulfil the purposes described and our contractual and legal obligations, including legal retention obligations (generally 10 years), and for as long as we have a legitimate interest in retaining personal data, e.g., to enforce or defend legal claims or for archiving purposes. 
VI. Responsible person and contact
Responsible for the terms of use and data protection described here is 
Hematool Association, c/o Blutspendezentrum SRK beider Basel, Hebelstrasse 10, 4056 Basel, Switzerland. E-Mail:
If you have any questions regarding the exercise of your rights or for any other data protection concerns, please contact us at the above address or via 


Last update January 4th 2024